HELP WITH YOUR PURCHASE

Refund policy.

Last updated 23 October 2026

Unused packs: 14 days

You may request a full refund of an unused Submaker credit pack within 14 days of purchase. A pack is unused when no credits have been consumed from its license key. Activating a key or checking its balance does not consume credits.

How to request a refund

Email submakerservice@gmail.com with your purchase email address and Polar order reference, and say which pack you want refunded. Do not send your card details or full license key. We will check the order and credit usage and arrange eligible refunds through Polar, our merchant of record.

After a refund

A refunded pack's license key and its associated credits are revoked. Other separately purchased packs remain available. Approved refunds are processed by Polar; the time they take to appear depends on your payment provider.

Used packs and service failures

Used packs fall outside the unused-pack refund offer. Contact us if a service failure or incorrect charge affected your credits so we can investigate and arrange any appropriate correction or remedy.

Consumer rights and Polar

This policy does not limit statutory withdrawal, refund or other consumer rights under applicable law. Polar may also issue refunds under its own buyer terms and payment-processing obligations, including to prevent chargebacks. Mandatory rights take precedence over this policy.

Read the terms of sale and privacy policy.